I think they definately should be given the option to give their opinion on their critique. You can even enourage them to do such. But I wouldn't make it required.
The purpose of helping people would be aided by feedback, but rating would put a nuerical value on kindness and some might get competitive or some such other nonsense...
Pro: Obviously, we should give quality feedback to people who need it. That's part of the Hospital's mission. Staff who don't give good feedback should work on other aspects of the Hospital. Feedback ratings may deter staff who sign up only to bash the patients.
Con: The big reason staff members help other artists is because they want to. That's their motivation for doing a good job. If they get lousy ratings from demanding patients, one can't blame them for losing motivation. It's kind of a "Don't look a gift horse in the mouth" situation. The help is free. No one gets paid. Except for bashing incidents, patients don't have real grounds to complain.
Worst case scenario: A dedicated staff member gets slammed by some brat who expected to be spoon-fed mad art skillz and got humdrum assignments instead. Said staff member is then less interested in helping patients. If it happens repeatedly, they might quit.
Will the ratings be private, or public for all to see? (Public = bad idea IMHO.) Will complaints be evaluated case-by-case, and both sides taken into consideration?
What's the ultimate goal of the feedback system? To motivate staff? (I think the good ones are already motivated.) Screen out abuse? (Understandable.) Increase the quality of patient care? (A laudable goal, but is this the only way? How about educating staff instead? Maybe assigning feedback specialists?)
I don't have a real strong opinion here; I just don't want to work under a school-style "grade" system. I'm interested in seeing what happens though.
Some of the patients are pretty general with their requests, so it's harder to address their needs. "Help me to draw better" is too broad.
Maybe we could have one journal entry dedicated to "Hospital Etiquette"? (Sort of like the "Guideline to Critiquing for Hospital Staff" entry, but more focused on Staff/Patient interaction.) With "Staff Etiquette" and "Patient Etiquette" sections?
Under Staff Etiquette, outline good staff conduct and general procedures. Under Patient Etiquette, outline good patient conduct and include a few "model" requests for hospital help; then have a sub-section on how patients can best give the Hospital feedback, and include some "model" feedback notes/comments. That way newcomers (staff or patient) won't have to guess about good behavior.
Maybe (just maybe) a few people don't give us feedback because they don't want to "bother" us again. It might be good to spell out that their feedback is wanted and appreciated.
Good points taken. I have been thinking about the same thing.
I have a general post about what it is to crit, but it did not include staff/patients interaction.
I think you can make a journal post on that, *or edit the old one?* into the sections you suggested, I will try to fill in the holes about it... we can edit the article together to see what needs to be added in, what needs to be edit out. (like wikipedia!) XD ok....
That sounds good. I'll work on a draft. I'll probably make a whole new post if that's okay; then we can both polish it. It'll need your polishing because I'm not 100% sure of Hospital policy myself.
Yep, make a new post. But just make another NEWS post after it. (so the short, news version stay on the front page.) and we can do links to the long post.
Sta.sh
Devious Comments
The purpose of helping people would be aided by feedback, but rating would put a nuerical value on kindness and some might get competitive or some such other nonsense...
Con: The big reason staff members help other artists is because they want to. That's their motivation for doing a good job. If they get lousy ratings from demanding patients, one can't blame them for losing motivation. It's kind of a "Don't look a gift horse in the mouth" situation. The help is free. No one gets paid. Except for bashing incidents, patients don't have real grounds to complain.
Worst case scenario: A dedicated staff member gets slammed by some brat who expected to be spoon-fed mad art skillz and got humdrum assignments instead. Said staff member is then less interested in helping patients. If it happens repeatedly, they might quit.
Will the ratings be private, or public for all to see? (Public = bad idea IMHO.) Will complaints be evaluated case-by-case, and both sides taken into consideration?
What's the ultimate goal of the feedback system? To motivate staff? (I think the good ones are already motivated.) Screen out abuse? (Understandable.) Increase the quality of patient care? (A laudable goal, but is this the only way? How about educating staff instead? Maybe assigning feedback specialists?)
I don't have a real strong opinion here; I just don't want to work under a school-style "grade" system. I'm interested in seeing what happens though.
The goal was to screen and make sure the help is helpful, to the staffs and patients.
I personally know what's like when a patient is demanding. ( After handling over 200 myself)
You asked some good questions here... I think the next question is... how should we handle the feedback system if we do establish one.
Right now, the staffs are organized, but the patients' feedback to the staffs aren't. I think that area still need to be looked into.
Maybe we could have one journal entry dedicated to "Hospital Etiquette"? (Sort of like the "Guideline to Critiquing for Hospital Staff" entry, but more focused on Staff/Patient interaction.) With "Staff Etiquette" and "Patient Etiquette" sections?
Under Staff Etiquette, outline good staff conduct and general procedures. Under Patient Etiquette, outline good patient conduct and include a few "model" requests for hospital help; then have a sub-section on how patients can best give the Hospital feedback, and include some "model" feedback notes/comments. That way newcomers (staff or patient) won't have to guess about good behavior.
Maybe (just maybe) a few people don't give us feedback because they don't want to "bother" us again. It might be good to spell out that their feedback is wanted and appreciated.
I have a general post about what it is to crit, but it did not include staff/patients interaction.
I think you can make a journal post on that, *or edit the old one?* into the sections you suggested, I will try to fill in the holes about it... we can edit the article together to see what needs to be added in, what needs to be edit out. (like wikipedia!) XD ok....
What do you think?