Pro: Obviously, we should give quality feedback to people who need it. That's part of the Hospital's mission. Staff who don't give good feedback should work on other aspects of the Hospital. Feedback ratings may deter staff who sign up only to bash the patients.
Con: The big reason staff members help other artists is because they want to. That's their motivation for doing a good job. If they get lousy ratings from demanding patients, one can't blame them for losing motivation. It's kind of a "Don't look a gift horse in the mouth" situation. The help is free. No one gets paid. Except for bashing incidents, patients don't have real grounds to complain.
Worst case scenario: A dedicated staff member gets slammed by some brat who expected to be spoon-fed mad art skillz and got humdrum assignments instead. Said staff member is then less interested in helping patients. If it happens repeatedly, they might quit.
Will the ratings be private, or public for all to see? (Public = bad idea IMHO.) Will complaints be evaluated case-by-case, and both sides taken into consideration?
What's the ultimate goal of the feedback system? To motivate staff? (I think the good ones are already motivated.) Screen out abuse? (Understandable.) Increase the quality of patient care? (A laudable goal, but is this the only way? How about educating staff instead? Maybe assigning feedback specialists?)
I don't have a real strong opinion here; I just don't want to work under a school-style "grade" system. I'm interested in seeing what happens though.
Some of the patients are pretty general with their requests, so it's harder to address their needs. "Help me to draw better" is too broad.
Maybe we could have one journal entry dedicated to "Hospital Etiquette"? (Sort of like the "Guideline to Critiquing for Hospital Staff" entry, but more focused on Staff/Patient interaction.) With "Staff Etiquette" and "Patient Etiquette" sections?
Under Staff Etiquette, outline good staff conduct and general procedures. Under Patient Etiquette, outline good patient conduct and include a few "model" requests for hospital help; then have a sub-section on how patients can best give the Hospital feedback, and include some "model" feedback notes/comments. That way newcomers (staff or patient) won't have to guess about good behavior.
Maybe (just maybe) a few people don't give us feedback because they don't want to "bother" us again. It might be good to spell out that their feedback is wanted and appreciated.
Good points taken. I have been thinking about the same thing.
I have a general post about what it is to crit, but it did not include staff/patients interaction.
I think you can make a journal post on that, *or edit the old one?* into the sections you suggested, I will try to fill in the holes about it... we can edit the article together to see what needs to be added in, what needs to be edit out. (like wikipedia!) XD ok....